Product Owner (Loyalty Domain)

We are looking for an experienced Product Owner to join our Loyalty team. You will be a part of VinID – A digitalized ecosystem via a Super App with diverse utilities from retail, e-commerce to financial services serving people’s end-to-end needs in their daily activities.

The Product Owner is responsible for working with customers (internal and external) to develop solutions to challenging business problems and opportunities. They help to translate the customers requirements into Agile story form for implementation by our development team. Finally, the PO acts as a subject matter expert throughout a project to ensure that any questions from the technical or customer teams are answered in a timely fashion.

Responsibilities:

• Gather data from partners environments through a combination of observational assessments, process mapping, stakeholder interviews and contextual data sources
• Translate complex data and analysis into an easily understood format so it is suitable across diverse groups with varying abilities.
• Critically evaluate information gathered from multiple sources to reconcile conflicts and get to a truthful understanding.
• Identification of actionable intelligence from the data gathered during end customer interactions.
• Working with Data Engineering Teams to identify data sources, and their relationship to the wider customer journey
• On-site human intelligence insight gathering and assessment of policy and process in partners environments
• Ensuring the right data is available in all decision making, presented in an easily consumable way
• Presenting finding to clients and internal stakeholders through dashboards, demonstrating a strong understanding of the clients customer journey

Key skills

• 3+ years of related experience is required.
• Bachelor Degree minimum
• Experience with business processes across multiple data domains in a services based company, B2C Products is highly prefer.
• Business and (end) customer centric mindset.
• Demonstrates a rational and organized approach to the tasks undertaken and an awareness of the need to achieve quality.

Analytics Experience

• Demonstrated ability to structure complex problems, drive insights from data, and communicate with diverse teams.

Individual Skills

• Ability to present to senior stakeholders in a confident way
• Strong communication skills, effective and persuasive in both written and oral communication.

Mindset & Behaviors

• • High energy and passionate
  • Teamwork spirit & high result oriented
  • Ambitious and focus on action
  • Be curious, wiling to learn and get new assignments or projects